Agheera GmbH


Björn Müller
Alexander Reimann
Pierre Lynch


Welserstraße 5
51149 Köln
Email: info(at)

Agheera is a subsidiary of DeutschePost DHL.

Register court Bonn; HRB 18111




Agheera Inhouse Product
Arpan Ghosh
Stefanie Bergfeld


Agheera Inhouse & OnDemand4U
Arpan Ghosh (Agheera GmbH) &


Agheera GmbH (hereinafter called "Agheera") continually checks and updates the information provided on its website. Despite thorough checks certain data may have changed since posting on the site. The company can therefore not assume any liability or issue any guarantee for the information provided being current, correct or complete.
The same applies to all other web pages to which a person might be directed by hyperlinks. Agheera is not responsible for the content of the webpages reached via this type of link.
The content and structure of the Agheera website is under copyright protection. None of the information or data, particularly not the texts, portions thereof, or pictures, may be reproduced without the prior consent of Agheera.


1.    Introduction    
Agheera GmbH (hereinafter called Agheera) is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process. 

In the following, we explain what personal data Agheera collects when you visit our website and how this data is processed and for what specific purposes. 
2.    What is personal data?
Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.

3.    Who is responsible (identity and contact details of the controller and the data protection officer / contact)?
This Privacy Notice applies for the data processing carried out by:

Agheera GmbH
Welserstraße 5
51149 Köln

+49 2241 25284-0

If you have queries with regard to the processing of your personal data, please contact the Data Protection Contact Person:

4.    What are the purposes of and the legal basis for the processing of personal data? / What are the controller´s or third party´s legitimate interests?

4.1.    Visiting our website
Agheera is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers temporarily save the connection data of the computer connecting to our site. These connection data include: a list of the web pages that you visit within our site; the date and duration of your visit; the IP address of your device; the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected, unless you start completing the registration process with Agheera.
The legal basis for the processing of the aforementioned data categories is consent as provided in Art. 6 (1) (a) of the European General Data Protection Regulation (GDPR). The way how the user is able to withdraw the consent for future processing is prescribed in the process of obtaining the relevant consent. Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have also a legitimate interest to process this data as provided in Art. 6 (1) (f) of the GDPR.
The data will be stored for a period of [14 days] and then automatically deleted. Furthermore, we are using cookies, tracking-tools and targeting measures. You will find more details hereto below under sec. 4.4.

4.2.    Performance of service operations
The nature of Agheera business is to gather position data from various sources and make them available during a transport conducted by our customers. In order to operate this service, Agheera needs personal data to approach the right contact person with our request to establish an interface between the data source and Agheera. This data is used e. g. for establishing an interface, exchanging interface related information, managing integration related data. The information provided would usually include: name, email address and contact person of carrier company, name email address and contact person of the Telematic service provider, credential information of the Telematic service.
The legal basis is usually Art. 6 (1) b) and c) GDPR since the processing is required to comply with legal obligations in connection with the performance of a contract to which you are a party.
Further information on data protection in specific services and products may be available together with specific product / service [].

4.3.    Online presence and website optimization
We use tracking software to determine how many users visit our website and how often. We do not use this software to collect personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.

4.4.1 Use of Cookies
"Cookies" are small files that enable us to store information related to your device and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you.

On the basis of legitimate interests as stated in Art. 6 (1) (f) GDPR, we are using "session cookies" in order to optimize our website and to guarantee a convenient and undisturbed user experience. These cookies are stored exclusively for the duration of your visit to our internet pages. They are automatically deleted when you close your browser.

In addition, we use "persistent cookies" for retaining information about visitors who repeatedly access one of our internet pages. The purpose of using cookies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use. 

Generally, we do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites. However, there are some exceptions which you can find in our cookie table below.

4.4.2 Table of cookies and categories
We have provided details of all cookies used on this websites in the table below.
All cookies in this table have been categorized according to 4 numbered groups – the relevant category numbers are listed in column 1. Please note that cookies can belong to more than one category.

The categories are as follows:

[1] Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. As already stated above, this is based on Art. 6 (1) (f) GDPR.

[2] Functionality: These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember and store the company name that you entered when performing the registration. Information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.




More Information

Search Parameter Cookie [3]


This cookie is used to store search phrases and words that you have typed into our Search boxes.
The Search boxes can be found at the top right of each of our web pages.
In this way, we remember your search terms and pre-populate the search box with previous suggestions when you reuse the search boxes.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie permanently stores search terms until such a time that you actively decide to clear your browser cache and cookies.

Tab System Cookie [3]

No fixed name

This cookie is used to store the last tab that you selected on a page using a multi-view tab system.
This cookie has been created to improve website functionality and make using our portal easier for our customers.
This cookie only remembers the previous tab selected until you return and select another tab on the same tabbed page.

Webtrends Analytics [2]


This cookie is used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
The cookie is only used for identification and does not hold visitor personal data, only an identifier. It is used confidentially only by DHL internally to improve its websites and the user experience.

More Info about Privacy at WebtrendsExternal Link External Link

Session cookie [2]


Used by the antiforgery system.

Session cookie [2]


Used to identify user sessions. A user session starts when a user browses portal for the first time. And ends when the session is closed. Authentication site settings can be used to change session expiry time span.

Session cookie [2]


Stores preview ON/OFF mode used in classic CMS system for portal administrators.

Session cookie [2]


Used in entity form actions to store alert message to be shown on redirection.

Session cookie [2]


Added automatically by Azure websites and ensures that requests are load balanced between different sites. Doesn't store any of user information.

Session cookie [2]


Used to maintain the session of a logged in user to avoid repeated sign-in.

Session cookie [2]


Stores the default language of the user accessing portal within a session and across webpages. The cookie is deleted after session closes.

Service cookie [2]


Critical service cookie to analyze service usage anonymously and aggregated for statistical purpose.

Lifetime 90 days.

Session cookie [2]


Stores a value to indicate if the current moment is in daylight saving time.

Session cookie [2]


Indicates whether a specified date and time falls in the range of daylight saving time.

Session cookie [2]


Stores the timezonecode field value of CRM timezone definition entity for the current timezone.

Session cookie [2]


Stores the timezone difference between UTC and Local browser time.


4.4.6 How to Manage Cookies / Right to object and to opt-out
Using our products and services without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: "cookies"). Please note that in this case you will have to expect a limited page presentation and limited user guidance.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit: 
All About Cookies  
For further EU-specific advice on cookies and the various opt out options available to you, you can also visit the following website:
Your Online Choices  

You can choose to opt out of some or all of the advertising cookies set on your PC by visiting the Network Advertising Initiative (NAI) website  

Please remember that if you delete your cookies, or use a different browser or computer you will need to set your opt-out status again.

4.4.    Customer account
The following mandatory information is required when users create a customer account on It is not possible to create a personal account without this information being supplied: first name, last name, email address.
Further information on data protection in specific services and products is available at [].

5.    Will my data be passed on to third parties?
Agheera does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the service operation and unless you have given explicit consent to do so. For instance, it may be necessary to pass on your company name to data service provider for identifying the right account. Further information on data protection in specific services and products is available at [].
External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality as per Art. 28 GDPR. Agheera retains responsibility for safeguarding your information in such circumstances. The service providers follow the instructions of Agheera, and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.

6.    What is the DP DHL Data Privacy Policy?
The DPDHL Data Privacy Policy regulates the Group-wide standards for data processing with a special focus on so-called third country transfers, meaning transfers of personal data to countries outside the EU, which do not have an adequate level of data protection. If you are interested in learning more about the DPDHL Data Privacy Policy, please use the following link:
DPDHL Privacy Policy (Summary)  (Type: Acrobat Reader file, Size: 147.3 KB) 

7.    What are my data subject’s rights?
7.1.    Overview
Apart from the right to obtain you have the following rights:
•    You can request information as to what personal data is stored
•    You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.
•    You can request to receive personal data you have provided in a structured, commonly used and machine-readable format.
•    You may lodge a complaint with the supervisory authority. The competent data protection authority is:
LDI NRW Landesbeauftrage für Datenschutz und Informationsfreiheit NRW Kavalleriestraße 2 - 4 40213 Düsseldorf; Germany (E-Mail: poststelle(at)

7.2.    Right to object
The right to object applies for all processing of personal data which is based on Art. 6 (1) f) GDPR.
To exercise your right, simply get in touch with us by using the contact details mentioned above under sec. 3.

8.    How about data security
Agheera takes all the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and Agheera’s servers if your browser supports SSL. Should you wish to contact Agheera by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.

9.    Where do I find service specific information regarding the processing of personal data?
Further information on data protection in specific services and products is available at [].

10.    Changes to Privacy Notice
We keep our Privacy Notice under regular review.
Agheera reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes. By using Agheera’s websites you agree to this Privacy Notice.
This statement was last updated on [06/11/2020].